Privacy Policy

1. Introduction

DiamondIQ ("we", "our", or "us") operates diamondiq.com and provides AI-powered baseball coaching tools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address (via Clerk authentication)
• Password (encrypted and managed by Clerk)
• User ID and authentication tokens

2.2 Payment Information

When you subscribe, we collect:

• Payment card information (processed and stored by Stripe, not by us)
• Billing address
• Subscription and transaction history

2.3 Usage Data

We automatically collect:

• Video files you upload for analysis (temporarily stored, then deleted)
• Generated practice plans and season plans
• Usage statistics (number of analyses, plans generated)
• Device information, browser type, IP address
• Pages visited and features used

3. How We Use Your Information

We use your information to:

• Provide and improve our AI coaching services
• Process payments and manage subscriptions
• Analyze videos and generate practice/season plans
• Track usage limits and enforce subscription tiers
• Send service-related emails (receipts, account updates)
• Improve our AI models and service quality
• Prevent fraud and ensure security

4. Third-Party Services

We use the following third-party services that may collect or process your data:

• Clerk - Authentication and user management
• Stripe - Payment processing and subscription billing
• Anthropic - AI analysis (Claude API)
• Vercel - Hosting and file storage (Vercel Blob)
• Supabase - Database storage
• Sellfy - E-commerce store for digital products

Each service has its own privacy policy governing how they handle your data.

5. Video and File Storage

Important: Videos you upload for analysis are stored temporarily only during processing. Once your analysis is complete, the video file is automatically deleted from our servers. We retain only:

• The AI-generated analysis text
• Metadata (upload date, video duration, rep count)

Generated practice plans and season plans are stored permanently unless you delete them.

6. Data Retention

• Video files: Deleted immediately after analysis completion
• Account data: Retained while your account is active
• Subscription data: Retained for 7 years for tax/legal compliance
• Generated plans: Retained until you delete them or close your account

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your generated plans
• Object: Opt out of marketing emails

To exercise these rights, contact us at: [YOUR EMAIL]

8. Security

We implement industry-standard security measures including:

• HTTPS encryption for all data transmission
• Secure authentication via Clerk (with encryption)
• Payment data handled exclusively by PCI-compliant Stripe
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@diamondiqnwa.com
Website: diamondiqnwa.com